To keep our visits to display homes to a minimum I
undertook a good deal of research on the various builder’s websites first. I’d have
to say that the standard of the average builder’s website is very good IMHO.
There was one exception however. After looking at the plan of a particular
house on this site I went in search of the list of standard inclusions. I found
a graphic which stated “Click Here To View Inclusions Book”.
I did so and was presented with the following Pop-Up inviting me to enter my
details. Reluctantly, I did so, expecting to be either sent a list of
inclusions by email or forwarded to a page which either presented me with the
list of inclusions. Neither of these happened. However, the following day I
received a telephone call from a hapless salesman who it turned out, was unable
to provide me with a copy of the inclusions list I originally sought.
What is one to conclude from this ? Either the site wasn’t
working properly and I should have received a copy of the inclusions or they
deliberately set out to mislead in order to obtain my details. If found that I
was not particularly inclined to proceed any further with this particular
builder.
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